Terms of Service

Welcome to QueueCare.

We provide a cloud-based clinic management software and queue management system as a service, available via queue.care.

By accessing or using our cloud platform for clinic management, queue management, and appointment scheduling, you agree to be bound by these Terms.

Our Service is intended strictly for Business-to-Business (B2B) use by licensed medical clinics, centers, and healthcare professionals.

While we provide the software and technical infrastructure, all financial transactions, subscription billing, and tax collection are securely processed through our designated Merchant of Record (MoR), Dodo Payments.

• Order Process: Upon purchasing a subscription to our Service, Dodo Payments acts as the authorized reseller and the official legal entity.
• Billing Terms: By subscribing, you agree to the Terms of Service of Dodo Payments and authorize them to charge your selected payment method on a recurring basis (quarterly or annually) according to your chosen plan. Prices are quoted per month; the charge is for the whole quarter or the whole year, up front.

Given the digital and B2B nature of our Service, we enforce a strict yet fair billing policy:

• Cancellation: You may cancel your subscription at any time through your account dashboard. The cancellation will take effect at the end of the current paid billing cycle. You will retain access to the Service until that cycle concludes.
• No Partial Refunds: We do not offer refunds or credits for any partial subscription periods or unused time if you decide to cancel before the end of your billing cycle.
• Exceptions: Refunds are granted solely at our absolute discretion or if legally required by your local jurisdiction. Any payment disputes or chargebacks initiated without prior communication with our support team may result in the immediate suspension of your account.

A Client on a paid plan may request features built for its centre's own workflow during the first month after its first payment (the setup and training period). This work is included in the subscription at no additional fee, on the following terms:

• Agreed scope: We and the Client agree in writing, by email or message, what will be built before any work starts. We may decline a request in whole or in part where it is not technically feasible, not lawful, or would compromise the security or privacy of any client's data.
• Delivery: We aim to deliver the agreed work within the first month. Any delivery date is agreed with the scope and is an estimate, not a guarantee.
• Ownership: Features we build are part of the Service. We retain all rights in them and may make them available to other clients. The Client's data remains the Client's and is never shared with other clients.
• After the first month: Later requests are considered case by case and are not covered by this section. The free trial is not covered by it either.

QueueCare is a technical administrative tool, not a medical device or a healthcare provider.

The Service is designed exclusively to assist clinics with administrative tasks, queue management, and appointment scheduling.

We do not provide medical advice, diagnoses, or treatments.

The Client retains full and absolute responsibility for all medical decisions, patient care, diagnoses, and treatments provided within their clinic. We are not liable for any medical errors or malpractice.

Our Service's functionality relies on third-party infrastructure. While we strive for a 99.9% uptime, we cannot guarantee uninterrupted service delivery.

Push Notifications: real-time queue updates rely on OneSignal.

We shall not be held liable for any delays, delivery failures, or connectivity issues arising from these third-party providers.

You agree not to misuse the Service. Specifically, you must not:

• Resell, sublicense, or share your account credentials with unauthorized third parties.
• Use the Service to send unsolicited spam or marketing messages, or to breach applicable telecommunications, anti-spam or electronic-communications law through the notifications and alerts the Service sends on your behalf.
• Attempt to reverse engineer, decompile, or hack the Service's infrastructure.
• Upload malicious code, viruses, or illegal patient content.

Your use of the Service is also governed by our Privacy Policy. As a Client, you acknowledge that you are the Data Controller for your patients' data, and we act solely as the Data Processor. You are responsible for obtaining all necessary consents from your patients to store their data and send them automated communications using our Service.

Ownership of data: the data you enter into the Service, including your patients' records, belongs to you. We claim no ownership of it, and we do not use it for any purpose other than providing the Service to you.

To the maximum extent permitted by law, QueueCare, its founders, or its legal representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, arising out of or related to your use of the Service. Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the Service during the three (3) months preceding the claim.

These Terms shall be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Aqaba, Jordan.

We reserve the right to modify these Terms at any time. We will notify active Clients of any material changes via email or an in-app notification. Your continued use of the Service following such changes constitutes your acceptance of the new Terms.