Guides for clinics
The questions clinics ask us before they start, answered properly rather than in a sentence.
What hardware do I need for a clinic waiting-room screen?
Any television or monitor that can open a web page — a smart TV's own browser is enough, and so is a $30 streaming stick plugged into a screen you already own.
Read the guideDoes clinic queue software actually work in Arabic?
QueueCare does, completely: right-to-left layout rather than a mirrored English one, a spoken Arabic call on the waiting-room screen, Arabic printed tickets, and Arabic names throughout the queue.
Read the guideCan a queue system connect to the patient database we already have?
Often, yes — QueueCare ships a local bridge that reads an on-premise SQL Server or Oracle database, so file numbers and names come across instead of being retyped.
Read the guideDo patients have to download an app to join a clinic queue?
No. Patients scan a QR code at the clinic door and register in their browser, then follow their place in the queue from the same page — no download, no account, no password.
Read the guideHow long does it take to set up a clinic queue system?
A clinic is usually taking real patients the same morning — you add your doctors, rooms and desks, print the QR code for the door, and open the screen URL on the waiting-room television.
Read the guideCan several receptionists work the same clinic queue at once?
Yes — each desk, doctor's room and kiosk signs in as its own station, so two receptionists working the same queue see each other's changes immediately, and the daily report can tell you who did what.
Read the guideDoes a clinic queue system handle payments?
QueueCare records them rather than processing them: each visit can be marked paid in cash, by card, or split across both, and the day closes with a ledger that reconciles.
Read the guideIs patient data safe in a cloud queue system?
Every clinic's data is isolated, and every request is authorised against the clinic it belongs to — on the server, for staff and kiosks alike — rather than by hiding what the browser is allowed to ask for.
Read the guide