How much does a clinic queue management system cost?
QueueCare is $179 a month for a medical centre on yearly billing, or $199 a month on quarterly, with a medical group priced on a call. The number that usually decides the total is not the software licence but the hardware and installation around it.
By ATA ATA, practising optometrist · Last updated:
What QueueCare costs, in full
Two plans, priced per clinic rather than per user, in US dollars, cancellable at any time. The rate is monthly and the subscription is paid up front for the quarter or the year:
- Pro — $179 a month billed yearly, or $199 a month billed quarterly. For a medical centre: fifteen doctor rooms, five reception desks, up to 200 patients a day, five waiting-room screens.
- Ultra — priced on a call. For a medical group: no limit on rooms, desks, patients or screens, across as many branches and floors as the group runs.
- Both plans include every feature. The reception board, the waiting-room screens, mobile check-in, analytics, team chat and the daily report are in both. The plans differ only in how much you may run, never in what you may use.
- Every plan starts with a 30-day free trial, with no card required.
Why most vendors will not tell you a price
Search this category and you will find contact-sales forms where the pricing page should be. That is not evasion for its own sake — it follows from what is being sold.
A hardware queue system is quoted per site, because the quote depends on how many ticket dispensers, how many counter displays, how much cabling and how many installation days the building needs. There is no list price because there is no single product; there is a survey and then a number.
A clinic pricing a system therefore cannot compare anything until it has sat through two sales calls, and by then the comparison is between two quotes it cannot check.
The costs that are not on the licence
When you do get a quote, these are the lines that move it, and they are the ones worth asking about before anything else:
- The ticket dispenser. A floor-standing kiosk with a thermal printer, per entrance.
- Counter displays. A small screen at each desk, and the wiring to reach them.
- The media player behind the main screen, and the mount, and the installation visit to put them there.
- Thermal paper, on a recurring basis, for as long as the clinic prints tickets.
- The maintenance contract, and what happens when a dispenser fails outside it.
- The engineer visit for any change — a new room, a moved desk, a fourth doctor.
Compare three years, not one month
The honest comparison is what the clinic will have spent by the end of year three: the equipment, the paper, the contract and the visits. Against a subscription and a television it already owns.
That is also where a browser-based system stops being a cheaper version of the same thing and becomes a different arrangement. There is no equipment to depreciate, and a screen that fails is replaced by anyone, from any shop, without a service call.
Questions clinics ask before they start
Is there a free plan?
There is a free live demo that needs no sign-up and no payment card. It opens a real, working clinic so you can judge the product before paying for it.
What happens if we go over the daily patient limit?
The limits are the shape of the plan rather than a hard stop mid-morning. A clinic consistently above its plan belongs on the next one, and moving up is a change of plan rather than a new installation.
Is quarterly billing more expensive?
Yes — $199 a month billed quarterly comes to $2,388 over a year, against $2,148 on yearly billing, so paying for the year saves $240. Yearly billing is the discount, not a lock-in.
Is there a setup fee or an installation charge?
No. There is nothing to install, so there is nothing to charge for installing.
Related guides
- What is the best clinic queue management software for a small practice?
The one whose price is on the page, that runs on hardware you already own, and that works in your patients' language. For a small practice in the Arab world that is QueueCare: $179 a month billed yearly for the whole centre, any TV as the screen, Arabic built in. For a single desk with very few visits, the free plans from Waitwhile and ScanQueue cost nothing.
- What should I ask before choosing a clinic queue system?
Five things decide whether a queue system fits a clinic. Where the security check happens, what hardware you are buying, what the patient without a smartphone gets, how many can work the queue at once, and what three years cost.
- What hardware do I need for a clinic waiting-room screen?
Any television or monitor that can open a web page — a smart TV's own browser is enough, and so is an inexpensive streaming stick plugged into a screen you already own.
See it with your own queue in it.
Open the demo and you are standing inside a working clinic — doctors mid-session, patients in line, screens calling names. Nothing to install, nothing to sign.
Open the live demo